Help and How To Guide

Enrollment: Step by Step

Enrolling Your Phone or Tablet in Duo

Users will receive a self-enrollment email from Duo Security which will allow them to directly enroll from their mobile device. The hyperlink within the email is a unique hyperlink for that user and will not work for any other user.

Enrollment Email Example:

Click the hyperlink in the enrollment email. Remember, this link is unique to each user.

Enrollment from BH-apps Example:

Starting May 27th, you can enroll directly from BH-Apps, if not already enrolled.

Step One: Welcome Screen

Click Start setup to begin enrolling your device.

Step Two: Choose Authentication Type

Select the type of device you'd like to enroll and click Continue.

Step Three: Enter Phone Number

Enter the mobile number you'll use to setup your device.

Step Four: Choose Platform

Choose your device's operating system and click Continue.

Step Five: Install Duo Mobile App

After installing Duo app return to the enrollment window and click I have Duo Mobile installed.

Step Six: Activate Duo Mobile

Activating the app links it to your account so you can use it for authentication. Follow platform instructions for your device. The "Continue" button is clickable after you scan the barcode successfully.

Step Seven: My Settings & Devices

Review setup and click Continue to Login to proceed to the Duo Prompt.

Congratulations!!

Your device is ready to approve Duo push authentication requests.

Note: You will not be prompted for this request until the go-live date.

Using Duo: Step by Step

After completing Duo enrollment and on the go-live date, you'll see the Duo Prompt the next time you perform a browser-based login to a web service or application protected with Duo

Using the Duo Prompt (starting May, 27th, 2020)

Select the device you want to use and then choose your authentication method.

Duo Push is the recommended method if you have the Duo Mobile app installed.

Users may choose to select the Remember Me checkbox shown below, which remembers the three combinations of Device + Browser + User credentials all to be saved for the 12 hour duration of time.

Please note: If you change PC or use a different browser type, the Remember Me functionality will not transfer to new devices and will not work and you will be prompted for 2nd factor authentication again.

The Duo Mobile App allows a quick Approve or Deny on your mobile device and that's it!